DAMsmart is committed to protecting your privacy and handling personal information in a transparent and responsible way. This Privacy Policy explains how we collect, use, store, and disclose personal information through the DAMsmart website. This policy applies to website visitors, newsletter subscribers, and people who make enquiries through the DAMsmart website. It does not apply to personal information handled as part of service delivery, which is governed by separate contractual agreements.
About DAMsmart
This website is operated from Australia by Silver & Ballard (Australia) Pty Ltd trading as DAMsmart.
ABN: 34 067 210 851
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References to “DAMsmart”, “we”, “us”, or “our” refer to Silver & Ballard (Australia) Pty Ltd trading as DAMsmart.
Privacy Law
DAMsmart complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Personal Information We Collect
We may collect personal information including:
- Name
- Email address
- Organisation or company name
- Any information you choose to include when submitting an enquiry or signing up to our newsletter
We do not collect sensitive information unless you voluntarily provide it.
How We Collect Personal Information
We collect personal information when you:
- Submit a contact or enquiry form
- Sign up to receive our newsletter
- Communicate with us via the website
We also collect limited technical information automatically when you visit the website, such as:
- IP address
- Browser type
- Pages visited
- Date and time of access
Use of Analytics and Cookies
The DAMsmart website uses analytics tools to understand how visitors use the site and to improve performance and content. This may include the use of cookies and similar technologies. Analytics information is used in an aggregated and anonymised form where possible. You can disable cookies through your browser settings, however this may affect how the website functions.
How We Use Personal Information
We use personal information to:
- Respond to enquiries
- Provide requested information about our services
- Send newsletters and updates where you have opted in
- Improve our website and communications
- Meet legal and regulatory obligations
We do not sell personal information.
Marketing Communications
If you sign up to our newsletter or otherwise opt in to receive communications, we may send you information about DAMsmart services, news, or updates. You can opt out at any time using the unsubscribe link provided in communications or by contacting us directly.
Disclosure of Personal Information
We may disclose personal information to:
- Service providers who assist us with website hosting, analytics, or communications
- Professional advisers where required
- Regulatory authorities where required by law
We take reasonable steps to ensure that any third parties handling personal information do so in a manner consistent with this Privacy Policy.
Overseas Disclosure
Some personal information may be stored or processed outside Australia, for example through cloud-based service providers. Where this occurs, DAMsmart takes reasonable steps to ensure that appropriate safeguards are in place to protect personal information in accordance with Australian privacy law.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include technical, administrative, and physical safeguards appropriate to the nature of the information.
Access and Correction
You may request access to personal information we hold about you, or request correction of that information, by contacting us. We will respond within a reasonable timeframe and in accordance with the Privacy Act.
Complaints
If you have a concern or complaint about how we handle personal information, please contact us using the details below. We will investigate and respond as soon as reasonably practicable. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The current version will always be published on the DAMsmart website.
Contact
For privacy-related enquiries or complaints, please contact: helloaus@damsmart.com.au
